Volunteers of America Northern Rockies
  • 03-Oct-2017 to 02-Dec-2017 (MST)
  • Property & Grounds
  • Torrington, WY, USA
  • $12 - $14
  • Hourly
  • Full Time

Health, Dental & Vision Insurance, Retirement, Optional Life Insurance and Sabbatical Opportunity

VOA is a faith based, non-profit organization dedicated to helping individuals, families and communities reach their full spiritual, emotional and physical potential and well-being through a vast array of human services that target the elderly, at risk youth, those striving to overcome substance abuse, those transiting from correctional centers, veterans, homelessness and more.

General Description - Employee must live on site

The service coordinator (SC) is a service facilitator to residents. They may provide: limited or general case management; information and referral; plan educational programs, and coordinate volunteer opportunities. The SC links with outside service agencies and negotiates affordable services as needed. The SC educates residents on available services and develops a network of contacts with service providers and agencies for resident referrals. The SC also monitors the provision of services to residents.

The SC works in conjunction with the community administrator, director of property management and other management staff of the facility to empower residents to age in place and remain as independent and self-reliant as possible.

The leasing agent must be knowledgeable in working with a variety of computer software programs; effective communication skills; work a flexible schedule; effective relations with residents, employees, family members, organizations and the public; effective organizing, filing, typing and telephone skills.

Individual will have a valid driver's license and the ability to lift up to 50lbs. The work shifts are weekdays, weekends and flexible work hours.  This is a great working environment with competitive wage and benefits.  EOE


Essential Job Functions Include:

  • Monitors the delivery of services to residents to ensure they are appropriate, timely and satisfactory.
  • Performs service management function for all residents needing assistance.
  • Provides general or limited case management (ie. evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the larger service community.
  • Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group.
  • Reports all suspected abuse situations to the appropriate agency.
  • Sets up volunteer support programs with service organizations in the community.
  • Advocates and may negotiate on behalf of residents for adequate, timely and cost effective provision of services.
  • Meets with service providers as needed and appropriate.
  • Assembles a directory of community services and makes it available to residents, families, and management.
  • Assists management in identifying residents who need assistance.
  • (Note): The SC is NOT to provide continuous support services directly (direct service) or assist with other administrative work normally associated with the property's operations. Additionally, their role is NOT one of an activity director.
  • Thorough knowledge of lease terms, paperwork, specifications and the organization and elderly housing policies, procedures and regulations.
  • Select qualified and appropriate applicants in accordance with Volunteers of America, HUD and Fair Housing guidelines, policies, procedures and laws.
  • Assist with all lease applications, meet with applicants, assist with application verifications and notify applicants of results. Process applications for approval. Submit processed applications to director of property management.
  • Inspect vacant units, ensure unit is ready for resident to move-in and identify rent-ready status and follow up with the community administrator, as necessary, to reach desirable standards.
  • Maintain awareness of local market conditions and trends. Perform external market outreach of the organization and elderly housing to the community. Conduct market surveys and competiveness of local elderly housing.
  • Develop and implement effective marketing strategies to decrease property vacancies.
  • Monitor advertising effectiveness. Update and create newspaper, magazine and online advertising.
  • Awareness of curb appeal of building and grounds. Physically inspects building and grounds, picks up litter and reports any service needs to community administrator.
  • Monitor the preventive maintenance schedule. Insure preventive maintenance schedule is being completed on time. Communicate with community administrator regarding completion and scheduling.
  • Ensure all maintenance work orders and repairs are handled satisfactorily. Oversee and monitor maintenance work orders. Communicate with community administrator and residents regarding status and completion of work orders and repairs.
  • Develop and maintain an on-going resident retention program.

Other Job Functions Include:

  • Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
  • Promotes wellness activities for all residents.
  • Educates residents, families, and staff on available community resources.
  • Assists residents in building informal support networks among themselves and with family members.
  • Acts as a liaison between community agencies, service providers, and residents.
  • Works as a team member with community administrator and other management staff in serving residents/clients.
  • Encourages residents to be proactive in meeting their social, psychological, and physical needs.
  • Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence.
  • Uses the least drastic intervention necessary to alleviate a problem situation.
  • May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
  • Does not perform any duties or functions that are duly assigned to management or are associated with management responsibilities.
  • Represent the organization in a professional manner at all times.
  • Consistently implement policies of the organization and elderly housing.
  • Answer questions about the organization, elderly housing, community, repairs, rent, rules and policies. Follow up on a timely basis if unable to respond to residents and visitors.
  • Assist in acting as a risk manager to ensure the safety and well-being of the organization, staff, residents and building and grounds.
  • Participate in training in order to comply with new or existing rules, policies, regulations and laws
  • Maintain open communication with community administrator, maintenance technician, administrative assistant and service coordinator.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Assist with any other task as assigned.
  • Required travel on company business.

Physical Demands

  • Office sedentary setting or outdoor environment. Position requires travel for property and position duties, training classes and community outreach. Possible to work long hours and odd schedules including evenings, weekends in order to fulfill job duties.
  • Sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information.
  • Ability to move or transfer items throughout the facility and programs generally weighing 0 - 50 pounds.

Special Knowledge, Skills and Abilities

  • Well organized with ability to prioritize and multi-task.
  • Ability to work a flexible schedule
  • Office and computer skills including office equipment, Microsoft word, excel, publisher, power point and knowledge of internet, email and social media as it pertains to organization and elderly housing.
  • Effective strong oral and written communication skills as well as math, organizing, attention to detail and reasoning skills.
  • Ability to regularly and effectively maintain good relations with residents, family members, employees, organizations and the public.
  • Courteous, efficient handling of resident requests and complaints.


A Bachelor of Social Work or degree in Gerontology, Psychology or Counseling is preferred; a college degree is fully acceptable. However, individuals without a degree, but with appropriate work experience may be hired. (Per HUD's Management Agent Handbook Chapter 8 on Service Coordinator).


VOANR is an Equal Opportunity Employer and a Drug-Free Workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Volunteers of America Northern Rockies
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